Privacy Policy

FusionSuite operates as a business-to-business (B2B) SaaS platform. The following roles apply in the context of this Privacy Policy:

• Customer (Data Controller): The business or organization that subscribes to and configures the Service. The Customer determines the purposes and means of processing Personal Data collected through the Service.
• FusionSuite (Data Processor): FusionSuite processes Customer Data on behalf of the Customer, in accordance with the Customer’s instructions and applicable data protection agreements.
• End Users (Data Subjects): Individuals whose Personal Data is collected or processed through the Service, including employees, clients, or other individuals associated with the Customer.

Where FusionSuite processes Personal Data on behalf of a Customer, such processing is governed by the applicable Data Processing Addendum (DPA) or equivalent agreement between FusionSuite and the Customer.

2.1 Information You Actively Submit

If you create an account with us, register for a free trial, order our Services, or contact or correspond with us for business purposes, we collect personal information about you and the company or other entity you represent, including the following:

• Contact Data: Your name, title, username, organization, address, email address, and phone number.
• Account Information: Your contact data, details of the services you have ordered or purchased, and any billing information you provide. Payment details are processed securely by third party providers and are not stored directly by us.
• Correspondence Data: Your requests, feedback, inquiries, and any other information you voluntarily provide when communicating with us.

2.2 Information Passively Submitted on our Services

When you use our Services, we collect information from or about the computer, phone, or other device through which you access our Services, as well as information about your usage, including:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, and, where applicable, phone numbers used to contact us.
• Usage Data: ull URL clickstream to, through, and from our Services (including date and time), pages viewed, searches performed, session information (such as page response times, download errors, and length of visits), and interaction data (such as scrolling, clicks, and navigation methods).
• Information Received from Third Party Services: When you connect to the Service using credentials from a third party service (such as OAuth providers like Google or GitHub), those services authenticate your identity and may share certain personal data with us, such as your name and email address, based on your permissions.

Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, FusionSuite relies on the following lawful bases for processing Personal Data:

• Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request prior to entering into a contract, for example, to create and manage your account, provide the Services, and process transactions.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including securing and improving our services, analyzing usage trends, conducting marketing activities, and protecting against fraud, provided such interests are not overridden by your rights and interests.
• Consent: Where required by law, we will obtain your consent before processing your Personal Data, for example, for certain marketing communications or the use of non essential cookies. You may withdraw your consent at any time.
• Legal Obligations: Processing is necessary to comply with applicable laws, regulations, or legal processes, and to respond to lawful requests from public authorities.

We use the following categories of personal information for the following purposes:

• Contact Data: To communicate with you regarding your account, services, and support requests.
• Account Information: To create and manage your account, provide and deliver services, process transactions, and maintain records.
• Correspondence Data: To respond to your inquiries, feedback, or support requests.
• Technical Data and Usage Data: To operate, maintain, secure, and improve our Services, and to analyze usage trends and enhance user experience.
• Publicly Available Information: To supplement the information we hold about you for sales, marketing, and business development purposes, where permitted by law.

We also use your personal information for the following purposes, as permitted by applicable law:

• Compliance with Laws: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from authorities.
• Protection of Legal Interests: To protect the rights, safety, and property of our users, our company, or third parties, including handling disputes and enforcing agreements.
• Marketing Activities: Where permitted by law, we may use your contact information to send promotional communications, product updates, and relevant offers. You may opt out at any time.
• Merger or Sale: We may disclose personal information in connection with a merger, acquisition, financing, or sale of company assets, subject to appropriate safeguards.

FusionSuite is committed to protecting your privacy and ensuring the security of your personal information. We may share your personal information only as described in this policy.

5.1 Information Sharing

We may share your personal information in the following circumstances:

• With your consent: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from authorities.
• With Service Providers (Subprocessors): To protect the rights, safety, and property of our users, our company, or third parties, including handling disputes and enforcing agreements.
• Legal obligations: Where permitted by law, we may use your contact information to send promotional communications, product updates, and relevant offers. You may opt out at any time.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL and at rest using industry standard encryption protocols.
• Access controls and role based permissions, applying least privilege principles to limit access to Personal Data to authorized personnel only.
• Audit logging to monitor and record access to systems containing Personal Data.
• Regular security reviews and vulnerability assessments.
• Secure communication protocols across all Service components.

5.3 Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Personal Data is retained for the duration of your active account or subscription period.
• Post Termination: Following account closure or termination of Services, we will delete or anonymize your Personal Data within 90 days, unless we are required to retain it for legal, regulatory, or dispute resolution purposes.
• Backups and Logs: System backups and operational logs may be retained for a limited period (typically up to 12 months) for security, integrity, and compliance purposes, after which they are securely deleted.

5.4 Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, update, correct, delete, or restrict the processing of your Personal Data, as well as the right to data portability and to object to certain processing activities. To exercise these rights, please contact us at support@fusionsuite.io.

5.5 Third Party Links

Our website may contain links to third party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies.

FusionSuite engages trusted third party service providers ("Subprocessors") to assist in delivering the Service. These Subprocessors process Personal Data only as instructed by FusionSuite and are bound by appropriate data protection agreements. Categories of Subprocessors we engage include:

• Cloud Hosting Providers: Infrastructure and hosting services used to store and process data securely.
• Analytics Providers: Tools used to monitor platform performance, usage trends, and system health.
• Communication Tools: Services used to deliver transactional emails, support communications, and in-app notifications.
• Payment Processors: Third party providers who securely collect and process payment card information on our behalf. FusionSuite does not store full payment card details directly.
• Security and Monitoring Services: Tools used for security monitoring, threat detection, and audit logging.

A current list of Subprocessors is available upon request. Customers will be notified of material changes to our Subprocessor list where required under applicable agreements.

FusionSuite operates globally. As a result, your Personal Data may be transferred to, stored in, or processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where such transfers involve Personal Data originating from the European Economic Area (EEA), United Kingdom, or Switzerland, FusionSuite implements appropriate safeguards in accordance with applicable data protection laws, including:

• Standard Contractual Clauses (SCCs): Where required, we rely on SCCs approved by the European Commission or other relevant authorities to govern cross border data transfers.
• Adequacy Decisions: We may transfer data to countries recognized as providing an adequate level of data protection under applicable law.
• Other Safeguards: In certain circumstances, we may rely on other lawful transfer mechanisms, such as binding corporate rules or derogations permitted under applicable law.

By using our Services, you acknowledge that your Personal Data may be transferred to and processed in locations outside your home jurisdiction in accordance with this Privacy Policy.

For customers subject to GDPR, CCPA, or other applicable data protection regulations, FusionSuite offers a Data Processing Addendum (DPA) that governs our processing of Personal Data on behalf of the Customer.
The DPA sets out the subject matter, nature, purpose, and duration of the processing, as well as the obligations and rights of both parties. Customers may request a DPA by contacting us at support@fusionsuite.io.

FusionSuite prioritizes the security and privacy of your payment information. When you subscribe to our Services and provide card details, please note that FusionSuite does not capture or store your card details directly. Payments are processed securely through trusted third party payment providers.

9.1 Subscription Process

When you subscribe to our Services, your payment details are processed securely by a third party payment gateway that complies with Payment Card Industry Data Security Standards (PCI DSS).

9.2 Third Party Payment Gateway

We partner with reputable payment providers who collect, process, and store your card details on secure systems. FusionSuite does not have access to or store your full payment card information.

9.3 Data Security

Payment providers use encryption and other security technologies to protect your payment information during and after transactions.

9.4 Payment Gateway’s Privacy Policy

Your payment information is subject to the privacy policy of the relevant payment provider. We encourage you to review their policies for more details.

9.5 FusionSuite’s Data Collection and Use

We may collect limited information related to your transactions (such as billing contact details) to provide our Services, in accordance with this Privacy Policy.

FusionSuite maintains comprehensive measures designed to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• TLS/SSL encryption for all data transmitted between users and our systems.
• Encryption of data at rest using industry standard protocols.
• Role based access controls and least privileged principles to restrict access to Personal Data.
• Multi factor authentication for internal systems containing Personal Data.
• Audit logging to track and monitor access to sensitive systems and data.
• Regular internal and third party security assessments and penetration testing.
• Incident response procedures to identify, contain, and remediate security events.

While we implement these safeguards, no security system is impenetrable. We encourage you to use strong, unique passwords and to protect your account credentials.

FusionSuite uses cookies and similar technologies to enhance user experience, ensure the proper functioning of our Services, and analyze website performance. The following categories of cookies may be used:

11.1 Essential Cookies

These cookies are strictly necessary for the operation of our services. They enable core functionality such as authentication, session management, and security. These cookies cannot be disabled without affecting the performance of the Service.

11.2 Analytics Cookies

These cookies help us understand how users interact with our Services, including which pages are visited, how long users spend on each page, and any errors encountered. The data collected is aggregated and used solely to improve the Service. Analytics cookies may be set by FusionSuite or our trusted analytics partners in accordance with their own privacy policies.

11.3 Optional and Marketing Cookies

Where applicable, we may use optional cookies to deliver relevant product updates, feature announcements, or promotional content. These cookies are only used with your consent. You may withdraw your consent at any time by updating your cookie preferences.

11.4 Managing Cookies Policy

You can configure your browser to refuse cookies or to alert you when cookies are being used. However, disabling essential cookies may affect the functionality of certain features of the Services. For more information on managing cookies, please refer to your browser’s help documentation.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that Personal Data has been collected from a child without appropriate consent, we will take appropriate steps to delete such information promp

Our business may evolve over time, and this Privacy Policy may be updated accordingly. We will provide notice of significant changes as required by law and post the updated version on our website at www.fusionsuite.io.

Unless stated otherwise, the current Privacy Policy applies to all information we hold about you. We will not make material changes that reduce protections for previously collected data without appropriate notice and, where required, consent.

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:

FusionSuite Support

• Email: support@fusionsuite.io
• Website: https://www.fusionsuite.io